Kerio Operator is a small business phone system. Using VoIP, it simplifies voice communications while offering advanced phone features typically associated with enterprise phone systems like conference calls, call forwarding, call pickup, call recording, ring groups, office voicemail to email, Busy Lamp Field (BLF), auto attendant, and call queues.
Since Kerio Operator utilizes your existing data network with the industry standard SIP (Session Initiation Protocol) to transmit and manage calls, management of the phone system has now shifted from a phone expert to the IT administrator. It has an intuitive web interface so that previously expensive basic and common tasks like adding/changing/deleting office phone extensions can be done quickly and without expert help. It's now much more practical and affordable for a small business to sound big.
Call Pickup:
Call pickup allows users to answer a call that is ringing on someone else's phone. By simply dialing a special code, ("*8" by default) the user can accept any call that is ringing on a colleague's phone within a specified "zone" or "room". Defining zones or rooms in Kerio Operator is a simple configuration set by the administrator. For example two adjacent offices or an open cubicle area where other phones ringing can easily be heard, can form a single room in Kerio Operator.
Directed call pickup is similar to call pickup, but it's not limited to pre-defined zones or rooms. This works with any extension on the same Kerio Operator server, even across zones, as long as the user knows the extension number. For example, to answer a call ringing on extension 111, the user would dial "**111".
BLF support:
BLF stands for "Busy Lamp Field" and similarly to status indications in instant messaging clients like ICQ or Jabber, it informs about the status of other extensions. Thus, the user immediately knows whether a particular extension is available, busy or there is a call ringing. The status is indicated through set of LED lamps on phones which support BLF. BLF is useful particularly for receptionists. It is often used with call pickup to accept phone calls that ring on other extensions.
MyPhone:
You can now dial phone numbers directly from a web browser. Copy and paste a contact’s phone number into MyPhone and click dial. MyPhone will initiate the call and connect your desktop SIP phone with the other party - no dialing necessary! MyPhone also provides you with browser-based access to your own voicemail, call forwarding options, and call history.
Personal Ring Group:
Need to take your office extension with you on the road? No problem. The Personal Ring Group allows you to assign the same extension to multiple devices such as a desktop SIP phone, a softphone application on your iPhone, laptop, or other mobile device.
Voicemail to email:
Sent as a compressed .wav file, your office voicemail messages can now be organized in your email inbox. When a voicemail arrives, feel free to listen to it from your laptop, file it in a subfolder, or forward it to a colleague. If you’re a Kerio Connect user, deleting the message in your inbox will automatically delete it within Kerio Operator and vice versa. It’s a great way to keep all of your messages visually organized in one place.
Call Recording & Reporting:
Kerio Operator allows phone calls in a call queue to be recorded and reviewed with the tick of a box. Managers can also take advantage of real-time reporting on in-progress calls, conferences, and call queues, giving them insights into trends on the number of calls made, percentage of calls answered or sent to voicemail, average time callers spend on hold, etc.
